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Blogging from Malaybalay City, Philippines

BPI Remittance Department October 16, 2007

Is this happening to anyone else?

For the second time, BPI tells me it has no record of an incoming wire from Wells Fargo U.S. but Wells gives me an identifying reference number confirming they negotiated it with BPI six days ago. BPI says it will take five business days to investigate! WTF!

BPI Remittance Department is simply scary. I simply have no confidence in them anymore and I’ve been using them for thirteen years.

And it’s not like I just walked in off the street last week and opened an account. You would think they might give consideration to long-time customers. But no. Nada. Wala. Walay.

Any recommendations from anyone?

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toni 7 months ago 1 point
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Hello,

I know this post was a year ago, but yes I am having the same problem. what happened to your money? was it ever credited? do let me know because I am in a similar situation. BPI have claimed also that they have no record of of the remittance. it has been 2 weeks and they have not given any response that would explain why they don;t have a record of it.

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Nick Nichols 7 months ago 1 point
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Wow. That's scary, Toni. My money did show, in something less than the five-day period they said it would take to investigate.

There's a transaction reference (forgot what it's called, it may not be "transaction") you can get from the sending bank. You may want try getting that and giving it to BPI - but maybe you already have.

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kaye 7 months ago 1 point
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i am having the same experience too, nick. i actually have already given them the reference number/tracking number (or whatever they call it) but they said they have no record of that transaction. i already have 2 pending remittances with them, and it's been nearly a month but still no results. i blogged about it, and was surprised to see a number of people sharing the same experience. bpi sucks. i can't wait to end my ties with them.

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Nick Nichols 7 months ago 1 point
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Kaye - Now I think you have a case with the Sending institution. Maybe they gave you a fictitious transaction reference number? I would tend to contact them and tell them what BPI said put pressure on them to defend themselves against BPI. That may move them to take it up directly with BPI, because now they are at risk of fraud unless they can prove they sent the wire to BPI.

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Busby SEO Test!!! 5 months ago 1 point
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there are many people experienced this, including me :(

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John H 2 months ago 1 point
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I have been fighting with BPI since October 2008 trying to get $1k I sent my wife. I got the best proof I could and she is going back for the umpteenth time with a lawyer. I wonder if anyone has had success suing them over this fraud?

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Nick Nichols 2 months ago 1 point
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This is astounding. I can't believe the number of people that are having BPI keep their money. I expect only a fraction come through this comment list.

Part of the problem is that this is not publicly transparent. BPI knows how many customers are complaining of this - but we have no way of aggregating complainants. The internet will, one day, solve that problem. Corporations won't be able to hide from important problems.

It may be a scam. Or it may just be incompetence. How do we know? One thing seems apparent - BPI doesn't seem to show that it cares and are willing to sacrifice peoples savings just because they haven't been proven legally liable. How's that for customer service? If they would just re-direct some of their annual advertising expenditures to covering some of these questionable lost transfers, the ROI returns to their image would be hugely higher, I would think.

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John H 2 months ago 1 point
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I know perfectly well they have it and I can probably get proof eventually but JP Morgan is just as bad and I went through them. Its very difficult to get info from them. But they told me over the phone BPI admitted to having the money but the people at the bank tell my wife they don't.

When I first sent the money BPI sent back for confirmation of the details and we sent it again. That is proof that they had it. They just wont give it.

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John H 2 months ago 1 point
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I have no proof but I suspect it is a scheme to get money from gullible women who are sent money from men. How many would report this if they were also scamming? We all know how common that is. The only hole I see in that is you say you have been with them for years and they are doing this to you too.

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Nick Nichols 2 months ago 1 point
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Well, personally, I've never had them keep my money from an international wire transfer for more than a week or so while they go look for it. But even that I didn't like. If I give them a transaction number from remitting bank, they should act within 24 hours. My fear was that it was intentional to scrape off the interest earnings while I waited.

I understand your point scamming women. Especially undereducated, provincial women. They are such easy targets for corporate (and government agency) bullying. My wife gets this at the BPI branch in Malaybalay, Bukidnon if the ATM fails to deliver the cash yet our bank account gets docked. Their position is always: not our problem. So my wife tends to just eat the P1000 or whatever. THIS is highly likely a scam - albeit at the local level.

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John H 2 months ago 1 point
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We gave them tracking numbers several times I don't remember how many now at least 4. The first within a week of the problem. No dice. I can't see it as anything but a scam.

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cecille 1 month ago 1 point
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i send a remittance to my son and in half month till now theres no money received yet.the services is very poor.ive been dealing with metrobank and i never encounter such problem in fifteen years.dont believed in their advertisement that you will get fast your remittance.i will never ever send remittance with this bank anymore and i will inform all my friends here abroad what is my experience in this bank.

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Nick Nichols 2 weeks ago 1 point
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My last four wires in a row, from U.S. to BPI account in Manila, have executed overnight (i.e. within 12 hours). BPI has modified something in their process. It's faster. It's been more reliable.

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