What other ways do you have in mind?

Well, that’s a good question and I really need to give this more thought. But for starters there should be a public space - sponsored and provided by the company - where we can put up comments and gets responses back from PLDT. It’s amazing how much “information” can defuse situations. Or just being able to say our peace to them in a manner that others can see it (as opposed to picking up a phone and saying something to a hired, low-level employee that really doesn’t care anyway).

As it is, there is just a big black hole. We have no information on what’s going on, why it’s going on, no way that we feel we can give feedback. No good way to develop community and a discussion around an issue. A monopolistic utility (or any public service company like a telecom) needs to just suck it up and provide these things and take what comes their way - as part of the deal for their franchise.

Good point. PLDT should try other ways to foster discussion and acquire feedback on their services, instead of like you said, relying on low-level employees who don’t care anyway. And I think a lot would be served if they were more transparent/open about their network’s capabilities.

Though I do understand why they’d like to keep quiet. In an ever competitive world, keeping information in the right hands is even more crucial.

pldt kuha ng kuha ng customers, wala namang facilities to offer. ang dami kinukuha applicants for lines, tapos wala na palang available cabinets.

next thing they will do, hahapin ang nearest unwilling victim hahanapan ng butas para maputulan ng linya, gagamitin ang kabinet settings para sa new client tapos tatagain ng reconnecting fees and penalties ang old subsciber.

sa unang tingin palang, nag-hahanap na sila ng paraan magkaroon ng pera. not to mention sunod sunod ang cost cutting nila. di kaya luga na sila and still trying to maintain an image of strength pero sa loob ay inaamag na sila?

then ito na ang punch line, in a span of 3-6 months (di pa tapos ang lock down period ng new subscriber) ay uulitin nanaman ang ang racket or modus operandi na ito. from land line to dsl and smart bro connection pareho ang system ng panloloko.

and incase ang new subscriber di makitahan ng butas, sisiguraduhin mahina ang service para madismaya at umalis or end and service before lock down period, oo nga naman. KIKITA SILA SA PENALTY CHARGES AND DO THE SAME THING TO THE NEXT UNWILLING VICTIM. eg tagal ng repairman, outdated payments, Parati Lang or waLang Dial Tone, or walang dsl signal.

then if bayaran na, may kulang papala!!!! ang sa liit ng P500 they will get a law office to charge you!!!!??? wow mas mahal ang ang professional fee manalo or matalo. patulan mo, gagastos ka rin. GEEEEEEZZZZZZZ.

THEY ARE SICK

ginawa nila ito sa isang kalye sa tondo and nilagay na non payers and blacklisted buong block!!!!! thats odd!!!!!! pero mga nakatira doon mayaman at middle class. naku PLDT MAGSARA KA NA

WALANG PERPEKTONG COMMUNICATION SERVICE KAHIT CELLPHONE. PERO PLDT DI KA MIGHTY AND MAKAPANGYARIHAN. BULOK KA NA THAT IS WHY KUMIKITA ANG IBANG PROVIDERS.

Hey guys. I just wanted to share my experience with PLDT and how to deal with them. I have been dealing with PLDT personnels for almost a year now regarding my DSL connection and plan. I am subscribed to their Professional Plan (Plan 3000). By then, when I applied for it, they offered a speed of up to 5Mbps. Take note - 5 Mbps. After signing up for this plan, about 2 months later, they changed it to Plan 3000 to a speed of up to 3 Mbps.

Before I applied for that plan, I specifically asked them the difference of the 3 different plans they offer - Plan 999, 1995 and 3000. They said that each of them has a different speed levels which is “up to” 1 Mbps for the plan 999, 2 Mbps for plan 1995 and 3Mbps for plan 3000. But take note of the words “up to”. I told them that I don’t care about the maximum speed they can deliver but what my concern is the “minimum guaranteed speed” that each plan offers because that what makes it differs from each of the plans.

So, the person in charge and another person from manila and another from cebu told me that the minimum guaranteed speed that I should be getting is 70% of the plan signed up for and an average of 80% speed all through out if my location is or about 1 KM from the port.

Luckily for me, I am within 1 KM from the PLDT central office from which my DSL is connected. Unfortunately, with the plan that I signed up for, they can only deliver of less than 1.5 Mbps (test taken from the PLDT play which they have currently overhauled to give the “accurate” speed)which is still far below the 3.5 Mbps guaranteed speed.

But before this scenario, the pldt play and the speedtest.net singapore sever registered a very high output for my speed which ranged from 4 Mbps to 6 Mbps even if my connection was very slow. I could tell that my connection was slow due to the video(s) in youtube, ebaumsworld, etc. that they keep on buffering. (Don’t get me wrong, I have a little program running if i browse the net and I have a fast speed computer with dual core 64 bit processor and 2 GB memory.) And to some of my test sites in which I have a benchmark of the speed every hour, (like testmy.net, 2wire.com, etc.) they show a very consistent speed. During peak hours, the testmy.net and 2wire.com show speed that’s almost consistent with my browsing but PLDT play and speedtest.net singapore sever shows a different story otherwise. No matter what time of day, PLDT play and singapore server showed a consistent of 4 Mbps - 6 Mbps speed. But that has changed all now. Singapore server and PLDT play is quite consistent with the testmy.net results.

Enough for that, if you have complains about your DSL, make sure you know the terms or computer lingos or have somebody who knows computer very well to talk to the PLDT “network engineers”. You should demand that you need an “engineer” to fix your problem and not a “trained technician” of PLDT. A lot of their trained technicians don’t really know what they are doing. They will just give you “alibis” to satisfy you or give explanations which is actually not related to the problem you might be experiencing. You, as a subscriber and don’t know much about the networking, you tend to just accept their alibis. And in most cases, if the problem persists, what most of the technicians do is just tell you to reset your modem, turn off your computer or simply they will just reset the port of connection where your DSL is connected. You have to bear in mind though, that any resetting WILL ONLY SOLVE THE PROBLEM “TEMPORARILY”. If the problem is in the connection or the hardware or software which is most likely, the problem will still persist over time. The engineers should locate the real cause of the problem and fix it - not patch it by just pressing the reset button or powering down your system.

Another thing, if you call their 171 or 172 support, be sure to log every phone calls you make. Make a spreed sheet that logs your call - date and time of call, agent you talk to, nature of call, comment regarding the call, etc. This is very helpful for future reference especially if you apply for a rebate.

According to PLDT that they don’t issue rebate if the problem did not last longer than 24 hours. But this is a very bad practice. You as a paying customer, you should demand for a rebate regardless you were down for 1 hour, 2 hours or whatever - as long as you have a service interruption. Let us put this into logic, if they don’t give rebates to customers to a problem that did not persist for more than 24 hours, then they can interrupt their service for 23 hours a day and give you only 1 hour of service daily. Will it be fair enough for you especially if you are paying the full amount every month? The amount you are paying every month for your DSL service should be uninterrupted service for 24/7.

You should call the 171-53 (log your call again) and apply for a rebate. If you have slow connection, complain and ask for rebates too. Tell the PLDT that you are not getting the service you are paying for.

I hope every one will do what I am suggesting and advising. I need every one to do their share so at least PLDT will improve their service. Right now, I am getting a regular/monthly rebate of more than P2000 until they fix the problem.

Hope this information will help you all.